Responsible Gambling Policy
Playtime Casino operates land-based gaming establishments in Ontario and British Columbia under Gateway Casinos & Entertainment Limited. This document sets out the responsible gambling policy, player protection procedures, self-exclusion framework, and support resources implemented at all Playtime Casino properties.
1. Policy Scope and Application
This policy applies to all Playtime Casino locations, including Playtime Casino Hanover, Playtime Casino Wasaga Beach, and Playtime Casino Kelowna. It covers all gaming activities on premises and establishes processes for identifying and supporting individuals with gambling-related concerns.
Responsible gambling training is mandatory for all employees. Staff are required to recognize indicators of problem gambling and to follow intervention procedures when concerns are identified.
2. Voluntary Self-Exclusion Program
2.1 Enrollment Process
Individuals may choose to exclude themselves from all gaming activities at Gateway Casinos properties, including Playtime Casino locations. Self-exclusion is recognized across British Columbia, Alberta, and Ontario facilities.
Available exclusion periods are three months, six months, one year, three years, or indefinite, depending on provincial regulations. Enrollment requires completion of self-exclusion forms and identity verification.
2.2 Enforcement and Access Restrictions
Enrolled individuals are barred from entering gaming areas at all Gateway Casinos locations. Security staff maintain self-exclusion lists and enforce access restrictions. Violations of self-exclusion agreements may result in trespass measures.
Self-excluded individuals are removed from promotional communications and mailings. Gaming accounts are suspended for the exclusion duration.
2.3 Reinstatement Procedures
After a fixed-term exclusion, reinstatement requires formal application and, depending on provincial rules, may require counseling verification. Indefinite exclusions require a minimum one-year period before reinstatement consideration.
3. Player Protection Measures
3.1 Information Resources
Interactive kiosks at Playtime Casino properties provide responsible gambling information, self-assessment tools, and access to support services. Demonstration gaming machines are available at kiosks for educational purposes without financial risk.
Responsible gambling materials are displayed in visible areas throughout casino facilities, including gaming floors, washrooms, and dining spaces.
3.2 Staff Intervention Protocols
Employees are trained to identify signs associated with problem gambling, such as prolonged gaming sessions, visible distress, requests for credit, or statements referencing financial problems.
When such behaviors are observed, staff provide responsible gambling materials, suggest breaks from gaming, and offer contact details for support services. Staff do not diagnose gambling disorders but facilitate connection to appropriate resources.
4. Support Services and Helplines
Individuals seeking assistance with gambling problems can access province-specific helplines, available 24/7:
– British Columbia: 1-888-795-6111
– Alberta: 1-866-332-2322
– Ontario: 1-866-531-2600
These helplines provide immediate assistance, crisis intervention, and referrals to treatment. All communications remain confidential.
4.1 PlaySmart Centres
Selected Playtime Casino locations operate PlaySmart Centres, staffed by Responsible Gambling Council representatives. Centres provide gambling education, personal support sessions, and counseling referrals. Participation is voluntary and confidential.
– Playtime Casino Hanover PlaySmart Centre: 519-364-7606 ext. 3245
– Playtime Casino Wasaga Beach PlaySmart Centre: 705-422-2536
5. RG Check Accreditation
Playtime Casino properties hold RG Check accreditation from third-party evaluators, confirming compliance with responsible gambling standards.
Current accreditations:
– Playtime Casino Hanover: Valid until September 2026
– Playtime Casino Kelowna: Valid until June 2028
Accreditation is subject to ongoing review and renewal to maintain adherence to established requirements.
6. Prohibited Activities
The following actions are not permitted at any Playtime Casino property:
– Gaming by individuals under the legal age as per provincial law
– Gaming by self-excluded persons
– Lending money to patrons on premises
– Leaving minors unattended on property
– Disruptive conduct affecting operations or other patrons
Violations can result in removal from the premises and prohibition of future entry.
7. Limitations and Player Responsibilities
Playtime Casino provides responsible gambling information and tools but cannot eliminate all risk of problem gambling. Individuals are responsible for monitoring their gaming behaviour and seeking assistance when necessary.
Gaming carries financial risk. Outcomes of games are based on chance and mathematical probability. No strategy guarantees profits. Patrons should only wager amounts they are prepared to lose.
8. Policy Updates and Regulatory Compliance
This policy is subject to updates in line with regulatory requirements, operational needs, or amendments to responsible gambling practices. Updated versions are posted at casino properties and are available upon request.
All operations adhere to requirements established by provincial regulators, including the Alcohol and Gaming Commission of Ontario and applicable British Columbia gaming authorities.
9. Contact Information for Policy Inquiries
Questions regarding this responsible gambling policy may be directed to management at individual Playtime Casino properties or through Gateway Casinos corporate channels.
This document constitutes the official responsible gambling policy for Playtime Casino and supersedes information from unofficial sources.