Privacy Policy
This Privacy Policy applies to the collection, use, storage, and disclosure of personal information by Playtime Casino, operated by Gateway Casinos & Entertainment Limited. The policy covers all Playtime Casino properties in British Columbia and Ontario, Canada.
1. Scope and Application
This policy applies to personal information collected at Playtime Casino facilities and through related services. Operations in British Columbia are regulated by the British Columbia Lottery Corporation (BCLC), while operations in Ontario are regulated by the Ontario Lottery and Gaming Corporation (OLG).
Personal information in British Columbia may be collected and used on behalf of BCLC under the British Columbia Gaming Control Act. In Ontario, personal information may be collected and used on behalf of OLG under the Ontario Lottery and Gaming Corporation Act, 1999 and the Ontario Gaming Control Act, 1992.
2. Definitions
Personal information includes any information or opinion that can reasonably identify an individual. This includes name, date of birth, address, telephone number, email address, identification details, financial information, and transaction records.
3. Information Collection
3.1. Age Verification
Individuals appearing under the age of 30 must present valid government-issued photo identification to confirm compliance with the minimum legal gambling age (19 years in British Columbia and Ontario). Information is not recorded during age verification unless the individual is voluntarily self-excluded or barred.
3.2. Players Card Program
Applicants for the Players Card program must provide contact information, identification details, and consent to information collection. Government-issued photo identification is verified before issuing a card and before redeeming points. The system records gaming activity, including games played, play duration, amounts wagered, and winnings.
3.3. Credit Applications
Credit applicants must provide contact, identification, employment, financial, and banking information. To determine credit eligibility, personal information may be disclosed to credit reporting agencies, financial institutions, or other casinos. Collection and disclosure are required under provincial gaming laws.
3.4. Transaction Reporting
Personal information is verified and recorded before financial transactions that trigger reporting under federal anti-money laundering legislation. Required details include name, date of birth, address, occupation, identification type, reference number, and expiry date.
4. Use of Personal Information
Personal information may be used for:
– Age and identity verification
– Administration of Players Card accounts and loyalty programs
– Processing credit applications and managing accounts
– Compliance with provincial gaming regulations
– Compliance with federal anti-money laundering requirements
– Fraud prevention and detection of prohibited activities
– Enforcement of voluntary self-exclusion
– Provision of responsible gambling resources
– Facility security and surveillance
– Customer service and communication
5. Disclosure of Personal Information
5.1. Regulatory Authorities
Personal information may be disclosed to BCLC, OLG, and other provincial regulators as required by law. For operations in Alberta, disclosure may be made to the Alberta Gaming, Liquor and Cannabis Commission (AGLC).
5.2. Federal Reporting
Gaming facilities must submit large cash transaction reports or casino disbursement reports to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) when applicable thresholds are met. Suspicious transaction reports are filed with FINTRAC in cases of suspected money laundering or terrorist financing. Federal law prohibits notifying individuals about filed suspicious transaction reports.
5.3. Voluntary Self-Exclusion Program
Information about self-excluded patrons is shared among gambling facilities within the province. Technological systems may be used to help identify and restrict access for self-excluded patrons.
5.4. Third-Party Service Providers
Personal information may be provided to third-party service providers who require it to deliver their services, such as credit reporting agencies, financial institutions, payment processors, and technology vendors. Access is limited to personnel who require information for authorized purposes.
6. Voluntary Self-Exclusion Program
The Voluntary Self-Exclusion program allows individuals to agree to abstain from gambling for periods ranging from three months to indefinite, depending on regulations. The program covers facilities with slot machines, table games, and bingo in British Columbia and Ontario.
Once selected, self-exclusion cannot be changed or canceled until the term expires. Self-excluded individuals are prohibited from accessing gaming facilities and engaging in gaming activities during the exclusion period. Breach of self-exclusion may result in removal from facilities and forfeiture of winnings.
7. Data Retention
Personal information is retained for the period necessary to fulfill the purposes for which it was collected, and as required by applicable legislation. Retention periods vary based on the type of information, legal requirements, and operational needs. Credit applications, transaction reports, and self-exclusion records are retained in accordance with provincial and federal obligations.
8. Customer Rights
8.1. Access and Correction
Customers may request access to their personal information and request correction of inaccuracies. Requests must be made in writing to the facility where information was collected.
8.2. Opt-Out
Customers may opt out of disclosure, sharing, or sale of personal information to third parties where permitted by law. Objections to certain processing are considered if allowed under applicable legislation. If services are based on consent and consent is denied or withdrawn, services may become unavailable.
8.3. Deletion
Customers may request deletion of personal information under certain circumstances. Legal and regulatory retention requirements may limit the ability to delete data.
9. Security Measures
Physical, technical, and organizational safeguards are in place to protect personal information from unauthorized access, disclosure, alteration, and destruction. Access is limited to authorized personnel and third parties for legitimate purposes.
10. Privacy Complaints
Privacy concerns may be addressed to the Information and Privacy Commissioner for British Columbia at PO Box 9038 Stn. Prov. Govt., Victoria, BC, V8W 9A4, or to the Information and Privacy Commissioner of Ontario at 2 Bloor Street East, Suite 1400, Toronto, ON, M4W 1A8.
11. Policy Updates
This policy may be updated to reflect changes in legal requirements, regulations, or operational practices. Customers are responsible for reviewing the current Privacy Policy for updated terms.
12. Contact Information
Privacy inquiries may be directed to the facility where personal information was collected or to Gateway Casinos & Entertainment Limited corporate offices in Burnaby, British Columbia.